Reserve Bank of Fiji

Complaints Management Update Report

A. Number of Complaints

B. Nature of Complaints

The number of complaints received by the RBF on the banking industry for Quarter 4 was mainly on interest rates and fees/charges and fraud and forgery (Table 2).

The complaints received by the RBF against the insurance industry were mainly on insurance claims (Table 3).

C. Consultative Meetings

During the quarter the RBF held ten (10) meetings with complainants. These meetings were aimed at addressing concerns raised by the complainants.

In Quarter 4, RBF held six (6) meeting with financial institutions. These meetings were on issues raised by complainants and the ways to solve them.

Financial Systems Development & Compliance Group
Reserve Bank of Fiji
2 January 2011