Reserve Bank of Fiji

“Leading Fiji to Economic Success”

A. Number of Complaints

B. Nature of Complaints

The number of complaints received by the RBF on the banking industry was mainly on lending and mortgage sale, money laundering activity/ fraud, fees and charges (Table 2).

The complaints received by the RBF against the insurance industry were mainly on refutation of insurance claims by the insurers due to non-payment of premiums and non-disclosure of material information, insurance agents and fees and charges (Table 3).

For the non-bank financial institutions, the complaints were on interest rates charge and credit card surcharges.

C. Meetings Held

There were 20 meetings held as at 29 June, 2012. These meetings were aimed at addressing concerns raised by the complainants.

Financial Systems Development & Compliance Group
Reserve Bank of Fiji

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