February 22, 2023
A total of 14 complaints were assessed in the December 2022 quarter; 11 were new complaints (Central Division 9, Northern Division 1, Overseas 1 and 3 […]
December 5, 2022
A total of 11 complaints were assessed in the September 2022 quarter. This constituted 9 new complaints and 2 carried forward from the previous quarter. In […]
August 25, 2022
A total of 23 complaints were assessed in the June 2022 quarter. This was made up of 16 new complaints and 7 carried forward from the […]
June 1, 2022
In the March 2022 quarter, 16 new complaints were escalated to the RBF which was an increase of 77.8 percent from the previous quarter. An additional […]
March 4, 2022
In the December 2021 quarter, nine (9) complaints were escalated to the RBF which was a decrease of 30.8 percent from the previous quarter. The LFIs […]
March 3, 2022
In the September 2021 quarter, 13 complaints were escalated to the RBF. This was a decrease of 18.8 percent from the previous quarter. The LFIs received […]
September 1, 2021
In the June 2021 quarter, 16 complaints were escalated to the RBF. This was an increase of 33.3 percent from the previous quarter. The LFIs received […]
June 21, 2021
In the review quarter, 12 complaints were escalated to the RBF. This was a decrease of 25.0 percent from the previous quarter. The LFIs received a […]
March 5, 2021
In the review quarter, 16 complaints were escalated to the RBF. This was a decrease of 33.3 percent from the previous quarter. As per the returns […]
January 29, 2021
A total of 915 complaints were made to LFIs during the reporting quarter. This represented an increase of 13.8 percent when compared to the last quarter […]
September 17, 2020
A total of 804 complaints were received by LFIs during the reporting quarter. This represented an increase of 10.3 percent when compared to the last quarter […]
August 25, 2020
A total of 726 complaints were received by the various licensed financial institutions (LFIs) during the reporting quarter. This represented a decrease of 23.7 percent when […]
August 25, 2020
Decrease in Complaints by 37.5% QOQ In the review quarter, 15 complaints were escalated to the RBF. This was a decrease of 37.5% from the previous […]
August 25, 2020
Increase in Complaints by 26.3% QOQ In the review quarter 24 matters were escalated to the RBF. This was an increase of 26.3% from Q2 2019 […]
August 14, 2020
Decrease in Complaints by 29.6% QOQ In the review quarter 19 complaints were lodged with the RBF. This was a decline of 29.6 percent from Q1, […]
August 14, 2020
Complaints Management Bulletin March Quarter 2019 Increase in Complaints by 4.3% QOQ In the review quarter 27 matters were lodged with the RBF. This was […]
August 14, 2020
Complaints Management Bulletin December Quarter 2018 Increase in Complaints by 6.9% QOQ A total of 933 complaints were registered by licensed financial institutions (LFIs) during the […]
August 14, 2020
Complaints Management Bulletin September Quarter 2018 Decrease in Complaints by 3.2% QOQ During the third quarter of 2018, a total of 873 complaints were made and […]
June 30, 2018
Complaints Management Bulletin June Quarter 2018 Increase in overall complaints by 7.3 percent QOQ In the second quarter of 2018, a total of 902 complaints were […]
December 1, 2017
Complaint Management Update December Quarter 2017 A. Background The Reserve Bank receives quarterly returns from the Licensed Financial Institutions (LFIs). This report provides an update on […]
September 30, 2017
Complaints Management Update September Quarter 2017 A. Background In January 2010, the Reserve Bank of Fiji (RBF) issued its Supervision Policy on Complaints Management to the […]
June 30, 2017
Complaints Management Update June Quarter 2017 A. Background In January 2010, the Reserve Bank of Fiji (RBF) issued its Supervision Policy on Complaints Management to the […]
March 31, 2017
Complaints Management Update March Quarter 2017 A. Background In January 2010, the Reserve Bank of Fiji (RBF) issued its Supervision Policy on Complaints Management to the […]
December 31, 2016
Complaints Management Update December Quarter 2016 A. Background In January 2010, the Reserve Bank of Fiji (RBF) issued its Supervision Policy on Complaints Management to the […]
October 1, 2016
Complaints Management Update September Quarter 2016 A. Background In January 2010, the Reserve Bank of Fiji (RBF) issued its Supervision Policy on Complaints Management to the […]
July 1, 2016
Complaints Management Update June Quarter 2016 A. Background In January 2010, the Reserve Bank of Fiji (RBF) issued its Supervision Policy on Complaints Management to the […]
April 1, 2016
Complaints Management Update March Quarter 2016 A. Background In January 2010, the Reserve Bank of Fiji (RBF) issued its Supervision Policy on Complaints Management to the […]
December 1, 2015
Complaints Management Update December Quarter 2015 A. Background In January 2010, the Reserve Bank of Fiji (RBF) issued its Supervision Policy on Complaints Management to the […]
October 1, 2015
Complaints Management Update September Quarter 2015 A. Background In January 2010, the Reserve Bank of Fiji (RBF) issued its Supervision Policy on Complaints Management to the […]
July 1, 2015
Complaints Management Update June Quarter 2015 A. Background In January 2010, the Reserve Bank of Fiji (RBF) issued its Supervision Policy on Complaints Management to the […]
March 31, 2015
Complaints Management Update Report March Quarter 2015 A. Background In January 2010, the Reserve Bank of Fiji (RBF) issued a Supervision Policy on Complaints Management to […]
December 31, 2014
Complaints Management Update Report December Quarter 2014 A. Background In January 2010, the Reserve Bank of Fiji (RBF) issued the Supervision Policy on Complaints Management to […]
September 30, 2014
Complaints Management Update Report September Quarter 2014 A. Background The Reserve Bank of Fiji (RBF) issued Banking Supervision Policy Statement No.13, Insurance Supervision Policy Statement No. […]
June 30, 2014
Complaints Management Update Report June Quarter 2014 A. Background The Reserve Bank of Fiji (RBF) issued Bank South Pacific No.13 on Complaints Management to the Licensed […]
March 31, 2014
Complaints Management Update Report A. Background The purpose of this report is to provide an update on the complaints that the Reserve Bank received at Quarter […]
December 31, 2013
Complaints Management Update Report A. Background The purpose of this report is to provide an update on the complaints that the Reserve Bank received at Quarter […]
September 30, 2013
Complaints Management Update Report A. Number of Complaints Complaints Pending for 2013 As at September 2013, the total number of complaints received for Quarter 3 were […]
June 30, 2013
Complaints Management Update Quarter 2, 2013 A. Number of Complaints As at June 2013, the number of complaints received for Quarter 1 and 2 are 26 […]
March 31, 2013
Reserve Bank of Fiji Complaints Management Update Quarter 1, 2013 A. Number of Complaints Out of the 15 complaints reported as “under investigation” for the first […]
December 31, 2012
Reserve Bank of Fiji Complaints Management Update Report A. Number of Complaints B. Nature of Complaints The number of complaints received by the RBF on the […]
October 25, 2012
Reserve Bank of Fiji Complaints Management Update Report A. Number of Complaints B. Nature of Complaints The number of complaints received by the RBF on the […]
June 29, 2012
Reserve Bank of Fiji “Leading Fiji to Economic Success” A. Number of Complaints B. Nature of Complaints The number of complaints received by the RBF on […]
April 2, 2012
Reserve Bank of Fiji Complaints Management Update Report A. Number of Complaints B. Nature of Complaints 1. The number of complaints received by the Reserve Bank […]
December 31, 2011
Reserve Bank of Fiji Complaints Management Update Report A. Number of Complaints B. Nature of Complaints The number of complaints received by the RBF on the […]
September 30, 2011
Reserve Bank of Fiji Complaints Management Update Report A. Number of Complaints B. Nature of Complaints 1. As given in Table 2 below, the numbers of […]
June 30, 2011
Reserve Bank of Fiji Complaints Management Update Report A. Number of Complaints 1. For 2011, the RBF received a total of 38 complaints of which 30 […]
March 31, 2011
Reserve Bank of Fiji Complaints Management Update Report A. Number of Complaints B. Nature of Complaints 1. As given in Table 2 below, the number of […]
October 1, 2010
Reserve Bank of Fiji – Complaints Update For Quarter 4, 2010 1. The Reserve Bank of Fiji (RBF) received a total of 76 complaints from customers […]
July 31, 2010
Complaints Management Policy for the Reserve Bank of Fiji 1.0 Introduction 1.1 This is a Complaints Management Policy which outlines the key procedures and processes for […]
July 1, 2010
Reserve Bank of Fiji Quarter 3, 2010 Complaints Management Update A. Number of Complaints 1. As shown in Table 1 below, the Reserve Bank of Fiji […]
May 31, 2010
Reserve Bank of Fiji Complaints Management Update As at 31 May 2010 A. Background 1. The Financial Systems Development and Compliance Group (FSDC) continues to receive […]
January 26, 2010
Reserve Bank of Fiji – Complaints Update Date: 26 January 2010 1. The Reserve Bank of Fiji established the Financial Systems Development and Compliance Group in […]