Reserve Bank of Fiji

Complaints Management Update Report

A. Number of Complaints

B. Nature of Complaints

1. As given in Table 2 below, the number of complaints received by the Reserve Bank of Fiji [RBF] against the banking industry were mainly on loans and mortgage contract, interest rates and fees/charges.

2. The number of complaints received by the RBF against the insurance industry were mainly on motor vehicle/property insurance claims and premium payment as given in Table 3.

3. For the capital markets participant and non-bank financial institutions, the number of complaints received by the RBF related to share pricing/dividend and loan/mortgage contract.

4. The number of complaints received against the remaining industries is summarised in Table 4.

C. Meetings with Complainants

5. There were 16 meetings held as at 31 March, 2011. These meetings were aimed at resolving complaints raised by the complainants.

15 April 2011
Financial Systems Development & Compliance Group
Reserve Bank of Fiji